At Naga Wind, your privacy is more than a legal obligation — it is a core value that shapes how we build and operate our platform. This Privacy Policy clearly explains what data we collect, how it is used, who has access to it, and what your rights are as a Naga Wind member.
Six data protection principles we uphold for every member
All data transmitted between your device and Naga Wind's servers is protected by 256-bit SSL encryption — the same standard used by Maybank2u and CIMB Clicks. No data travels in plain text that could be intercepted by a third party.
Naga Wind has never and will never sell, rent or transfer members' personal data to any third party for marketing or commercial purposes. Your information is used solely for the purposes to which you have given explicit consent.
As a Naga Wind member, you have the full right to access the personal data we hold about you, amend any inaccurate information, request a copy of your data, and apply for deletion of your personal data at any time.
Naga Wind only collects data that is strictly necessary to provide our services, process financial transactions, and comply with identity verification requirements. We do not collect excessive data that has no direct relevance to the platform's operations.
Naga Wind does not store your credit card information or full banking details. All transactions via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX are processed by licensed and secure third-party payment gateways.
All personal data belonging to Naga Wind members is stored on servers protected by strict access controls. Only authorised personnel with a legitimate operational need have access to member data, and all access is logged and audited on a regular basis.
This Privacy Policy describes how Naga Wind ("we", "the platform") collects, uses, stores and protects your personal information when you register and use our online entertainment platform at nagawind.ws.
Naga Wind is committed to protecting the privacy of all members registered on our platform. We understand that your trust depends not only on the quality of the games and services we offer, but also on how we handle the personal information you entrust to us.
This Privacy Policy applies to all users of the Naga Wind platform, including website visitors, prospective members currently going through the registration process, active members using our services, and former members whose accounts have been closed. By using the Naga Wind platform, you agree to the collection and use of information as described in this Privacy Policy.
Naga Wind collects various types of information depending on how you interact with our platform. The following are the main categories of data we collect:
A. Personal Identification Data (upon registration)
B. Identity Verification (KYC) Data
C. Financial Transaction Data
D. Technical & Usage Data
Naga Wind uses your personal data only for legitimate purposes directly related to the provision of platform services. The following are the primary purposes for which your data is used:
| Purpose of Use | Data Types Used | Legal Basis |
|---|---|---|
| Account management & registration | Full name, email address, phone number | Contractual fulfilment |
| Identity verification (KYC) | MyKad/passport, selfie, proof of address | Legal obligations |
| Processing deposits & withdrawals | Financial information, transaction records | Contractual fulfilment |
| Provision of customer support services | Account history, transaction records | Legitimate interests |
| Fraud detection & security | Activity logs, IP address, device data | Legitimate interests |
| Promotional communications (with consent) | Email, phone number | Consent |
| Responsible gaming monitoring | Gameplay patterns, betting records | Legal obligations |
Naga Wind will not use your data for any purpose beyond those stated above without obtaining your prior consent. If you have been receiving marketing communications from Naga Wind and no longer wish to do so, you may unsubscribe at any time via the link provided in the relevant email or by contacting our support team.
Naga Wind does not sell, rent, or transfer members' personal data to any third party for their own marketing purposes. This is our absolute commitment. However, there are limited situations where we need to share data with certain parties in order for the platform to function properly:
Trusted Service Providers
Naga Wind works with carefully selected third-party service providers to help us operate the platform. These include:
All these service providers are bound by strict data protection agreements and may only use the shared data for the specific purposes outlined in those agreements.
Legal Requirements
Naga Wind may be required to disclose your personal data to the relevant authorities if mandated by applicable Malaysian law, court order, or lawful directive. We will endeavour to notify you of any such disclosure, provided we are not prohibited from doing so by law.
Naga Wind implements multiple layers of technical and organisational security controls to protect your personal data from unauthorised access, disclosure, alteration, or destruction:
While we take all reasonable steps to protect your data, no security system is 100% foolproof. We encourage you to play your part in securing your account by using a strong and unique password, not sharing your login credentials with anyone, and reporting any suspicious activity to the Naga Wind support team promptly.
Naga Wind retains your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable legal or regulatory obligations.
General guidelines on data retention periods at Naga Wind:
When your data is no longer needed, Naga Wind will securely delete or anonymise it using methods that ensure it cannot be recovered. You may request the deletion of your personal data by contacting our support team — requests will be processed subject to any applicable legal retention obligations.
As a Naga Wind member, you have the following rights regarding your personal data. Naga Wind is committed to making it easy for you to exercise these rights:
You have the right to request a copy of all personal data that Naga Wind holds about you. We will provide this information in an easy-to-understand format within a reasonable timeframe.
If any personal data we hold about you is inaccurate or out of date, you have the right to request its correction or update without delay.
Under certain circumstances, you have the right to request that Naga Wind delete your personal data. This right is subject to legal retention obligations that may prevent immediate deletion.
You may request that Naga Wind restrict the processing of your personal data in certain circumstances — for example, while you are disputing the accuracy of the data or objecting to its processing.
You have the right to receive your personal data in a structured, machine-readable format and to transfer it to another service provider where applicable.
You have the right to object to the processing of your data for direct marketing purposes at any time. You may also object to processing based on legitimate interests in certain circumstances.
To exercise any of the rights above, you may contact the Naga Wind support team via the in-platform live chat or by emailing support@nagawind.ws by clearly stating your request. We will endeavour to process your request within 30 days of receipt.
The Naga Wind platform uses cookies and similar tracking technologies to enhance the user experience, maintain login session security, and understand how players interact with our platform.
Types of Cookies We Use:
| Cookie Type | Purpose | Duration | Status |
|---|---|---|---|
| Session Cookies | Maintaining your login state and session while you play | Until logout | |
| Preference Cookies | Saving your language settings, theme and display preferences | 1 year | |
| Security Cookies | Preventing unauthorised access and CSRF attacks | Session | |
| Analytics Cookies | Understanding how players use the platform to drive improvements | 13 months | |
| Performance Cookies | Optimising platform speed and detecting technical errors | 6 months |
You can control and manage cookies through your browser settings. Please note, however, that disabling essential cookies may affect Naga Wind platform functionality, such as the ability to log in and play. Optional cookies can be declined without impacting core platform functions.
Naga Wind does not use third-party cookies for targeted advertising or cross-site tracking. The analytics cookies we use only collect aggregated, anonymised data that cannot be used to identify any individual.
The Naga Wind platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
Naga Wind enforces an age verification process at registration and reserves the right to request proof of age at any time. Should we discover that personal data belonging to a person under the age of 18 has been collected inadvertently, we will take immediate steps to delete that data and close the associated account.
If you believe that a person under the age of 18 has registered on the Naga Wind platform using false information, please contact our support team immediately at support@nagawind.ws so that we can take the appropriate action.
Naga Wind reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or platform improvements. The "Updated" date at the top of this page reflects the date of the most recent amendment.
When we make material changes to this Privacy Policy, we will:
Your continued use of the Naga Wind platform following any amendments will be deemed as your acceptance of the updated Privacy Policy. If you do not agree with any of the changes, you have the right to close your account before those changes take effect by contacting our support team.
If you have any questions, concerns, or requests regarding this Privacy Policy or how Naga Wind handles your personal data, please do not hesitate to get in touch:
Naga Wind's Malay-speaking support team is ready to help you understand your privacy rights and handle any requests related to your personal data. We are committed to providing responses that are clear, helpful and timely.
To fully understand how Naga Wind operates and how your interests are protected, please also read the following documents:
The most frequently asked questions about data protection and privacy on our platform
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